Smart Home Community > All Threads > Camera only showing still image
< All Threads

Camera only showing still image

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Camera only showing still image

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Camera only showing still image
Camera only showing still image
2023-07-02 08:28:35
Tags: #Live View
Model: TC65  
Hardware Version:
Firmware Version:

My camera was working fine.  It now only shows a still image. If I go to view the camera it will show video for 2 seconds & then the image becomes still. How do I solve this ?

 

I have reset the camera & reinstalled the app.

  1      
 
  1      
 
#1
Options
3 Reply
Re:Camera only showing still image
2023-07-03 11:46:16

  @Galwayguy 

Hi,
We need more information about the problem for further analysis, and please help confirm:
1. Can you send me a link to download a video that shows your problem via private message?
2. Please send me the model number and OS version of your phone, and send me the version of your Tapo app.
3. Do you have this problem when accessing the camera with the Tapo app? Within the local network or via a remote network?
4. Have you tried watching your camera with a different phone?

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
  0  
  0  
#2
Options
Re:Camera only showing still image
2023-07-03 16:19:12

  @Galwayguy I tried a different device & it's fine on my phone but won't work on my Huawei tablet like it always used to.  The camera image shows on the tablet as video for a second then switches to a still image.  It's obviously something to do with the tablet.

  0  
  0  
#3
Options
Re:Camera only showing still image
2023-07-04 09:48:25

  @Galwayguy 

Hi,
Please ensure the OS version and the Tapo app are up to date on your tablet, uninstall the apps that were downloaded recently when the problem started to happen, and then check if you can watch the camera's live view page properly on the tablet. If not, you can use your phone to stream the camera video.
Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
  0  
  0  
#4
Options

Information

Helpful: 1

Views: 833

Replies: 3

Tags

Live View
Related Articles
Bad image
526 0
Image from camera
395 1
Cameras are showing as disabled, but I still get notificatios of movement via app
327 0
Can Tapo camera port change?
1243 0
Tapo CAmera Download Location
153 0
Tapo D130 door bell camera showing circle live view
1351 0
About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.