tapo c310 problem when upgrade to firware 1.3.3
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Hi to everyone , today i install the firmware 1.3.3 ,after that the playback at 4X speed and above it stucks and freeze
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Hi,
Please reboot the camera and phone and then check if the problem remains. If so, reset and reconfigure the camera for a try.
If the problem persists, please help confirm the following information for further analysis.
1. What's the model number and OS version of your phone? What's the version of the Tapo app?
2. Is there an SD card inserted into the camera? If so, what's the model, capacity, and format of the SD card?
3. Try to watch the camera on a different phone and check if the problem happens.
Best Regards
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i did all the above ,with other smartphone ,reboot and reset nothing changed .The problem appeared when i update the firmware from 1.3.0 to 1.3.3
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Hi, we have reported the issue to the support engineers, and they will likely reach out to you via email to continue troubleshooting your issue. Please check your email box and confirm.
Best Regards
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