C200 update firmware fails many times

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C200 update firmware fails many times

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C200 update firmware fails many times
C200 update firmware fails many times
2023-06-02 15:02:23
Tags: #Firmware #firmware updating fails
Model: Tapo C200  
Hardware Version: V3
Firmware Version: 1.1.22

Hi everyone,

I've just bought a tapo c200

 

I've done the first  setup with the mobile app

-connected the device to internet (home wifi - firewall disable for this activity - the c200 is really close to the router)

-connected the device on my mobile app account

 

The app suggested to upgrade the firmware from  1.1.22 to 1.3.4 build 230424 Rel. 76394n

 

I've started the updating

 

the device led starts to blink green

 

It took a lot of time but the device was not update at the end. Still firmware 1.1.22

 

I repeated the action many times with the same results.

 

I've also tried to change the wifi

-Ive reset the c200 and set a mobile phone wifi connection

 

Same result, same firmware 1.1.22

 

What I can do?

 

I've other Tapo devices in my network, in the same wifi but only this is having issue.

 

Thank you

 

 

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Re:C200 update firmware fails many times
2023-06-05 11:26:10

  @Oloip 

Hi,
Are the phone and the Tapo C200 connected to the same Wi-Fi network when updating the firmware? If not, please have a try.

 

If your router has settings such as parental control, access control, or MAC filtering, please disable these settings for a try.

 

If you have an SD card inserted into the camera, please refer to the link below to collect the device log and send it to us for further analysis.
How to Get the Log of Tapo Camera?
 

Best Regards

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Tags

Firmware
firmware updating fails
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