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Pictures stopped showing

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RickyJW

2023-05-02 11:11:05

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Pictures stopped showing

2023-05-02 11:11:05

Tags: #Live View

Model: Tapo C420S2

Hardware Version: V1

Firmware Version: 1.2.16

I have 2 Tapo C420S2 cameras that for a few days worked fine and now they have stopped working.

installed on my Samsung A52 phone Android version.

Network Vodafone Gigafast Fibre 900

The battery levels for each device show up at 54% and 98% so there is a link.

Have reset hub. No change.

I have deleted one camera and reinstalled it to no avail.

Any ideas on why cameras should suddenly cease working?

3 Reply

RickyJW

LV1

2023-05-02 13:08:15

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Re:Pictures stopped showing

2023-05-02 13:08:15

Tried turning off the hub power and waited a few minutes and turned it back on and Bingo it solved the problem

RickyJW

LV1

2023-05-02 13:33:13 - last edited 2023-05-02 13:33:45

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Re:Pictures stopped showing

2023-05-02 13:33:13 - last edited 2023-05-02 13:33:45

Well that lasted all of 15 minutes and the cameras are offline again. Time to get my money back

Solla-topee

2023-05-04 03:28:48

Posts: 13344

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Registered: 2020-05-19

Re:Pictures stopped showing

2023-05-04 03:28:48

@RickyJW

Hi,
In this case, you can refer to the following link to troubleshoot.
What should I do if my Tapo smart camera keeps losing connection or going Offline?

If the problem remains, please help confirm the following information.
1. Please let us know the LED status on the camera and the hub.
2. Check the firmware version of the hub and the camera, if the firmware is not the latest one, update the firmware for a try.
3. Is the hub wired to the router? How far is the camera and the hub? Any obstacles between them?
Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

RickyJW

2023-05-02 11:11:05

Posts: 3

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Registered: 2023-05-02

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