C420S2: Green bar along the top in 720p viewing mode - live and recorded
Two cameras on my setup - both show a green bar across the top of the image in 720p mode, but fine in 2K QHD. See attached screenshot. This applies in both live stream, and recorded video.
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Hi @Sput
Thank you for the feedback. This problem seems similar as the issue reported here, which already has a solution. You can try to test the APP and let us know if it helps.
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Hi @dave_Kent
Thank you for the feedback. May i know if you have updated the Tapo APP or your phone's system version recently?
This issue you are experiencing sounds unusual. To address the issue and try to fix it, we would like to have a specialist look into this further via email. Please check your mailbox later, Thank you!
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I have a trio of TP Link cameras which are giving a similar Green bar to the top of the camera, when using Android Devices to view, is there a software update or firmware update being developed to resolve the problem?
Thanks
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Hi @Sput
Thank you for the feedback. This problem seems similar as the issue reported here, which already has a solution. You can try to test the APP and let us know if it helps.
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Morning,
I downloaded and installed the newer version of the Tapo app last night, and when connected to the same wifi as the cameras, the problem is solved, no green bars, however the app does not appear to connect to the cameras when outside of the wifi network, for example on mobile data. Whereas the original app store app which has the green bar problem does connect to the cameras when outside of the wifi network the cameras are on.
Thanks
James
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