C420S2: Green bar along the top in 720p viewing mode - live and recorded

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C420S2: Green bar along the top in 720p viewing mode - live and recorded

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
C420S2: Green bar along the top in 720p viewing mode - live and recorded
C420S2: Green bar along the top in 720p viewing mode - live and recorded
2022-12-15 14:43:49 - last edited 2023-01-13 08:31:05
Model: Tapo C420S2  
Hardware Version: V1
Firmware Version: 1.2.0

Two cameras on my setup - both show a green bar across the top of the image in 720p mode, but fine in 2K QHD. See attached screenshot.  This applies in both live stream, and recorded video.

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#1
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Re:C420S2: Green bar along the top in 720p viewing mode - live and recorded-Solution
2023-01-12 09:46:04 - last edited 2023-01-13 08:31:05

Hi  @Sput 

 

Thank you for the feedback. This problem seems similar as the issue reported here, which already has a solution. You can try to test the APP and let us know if it helps. 

Re:Tapo Camera c200 showing greenish live -Solution

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
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Re:C420S2: Green bar along the top in 720p viewing mode - live and recorded
2022-12-16 13:10:26

Hi  @dave_Kent 

 

Thank you for the feedback. May i know if you have updated the Tapo APP or your phone's system version recently?

 

This issue you are experiencing sounds unusual. To address the issue and try to fix it, we would like to have a specialist look into this further via email. Please check your mailbox later, Thank you!

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
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Re:C420S2: Green bar along the top in 720p viewing mode - live and recorded
2023-01-10 13:43:54

  @Wayne-TP 

 

I have a trio of TP Link cameras which are giving a similar Green bar to the top of the camera, when using Android Devices to view, is there a software update or firmware update being developed to resolve the problem?

 

Thanks

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Re:C420S2: Green bar along the top in 720p viewing mode - live and recorded
2023-01-10 13:49:21
I've been running a trial version of the app which solves the problem. Not sure when it's due to go GA on the Play/Apple stores though.
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Re:C420S2: Green bar along the top in 720p viewing mode - live and recorded-Solution
2023-01-12 09:46:04 - last edited 2023-01-13 08:31:05

Hi  @Sput 

 

Thank you for the feedback. This problem seems similar as the issue reported here, which already has a solution. You can try to test the APP and let us know if it helps. 

Re:Tapo Camera c200 showing greenish live -Solution

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
Recommended Solution
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Re:C420S2: Green bar along the top in 720p viewing mode - live and recorded
2023-02-07 08:55:45 - last edited 2023-02-07 08:56:36

  @Wayne-TP

Morning,
I downloaded and installed the newer version of the Tapo app last night, and when connected to the same wifi as the cameras, the problem is solved, no green bars, however the app does not appear to connect to the cameras when outside of the wifi network, for example on mobile data.  Whereas the original app store app which has the green bar problem does connect to the cameras when outside of the wifi network the cameras are on.

 

Thanks

James

 

File:
Screenshot_20230207-085137.pngDownload
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