My Tapo C210 cant connect with my ios/android device

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My Tapo C210 cant connect with my ios/android device

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
My Tapo C210 cant connect with my ios/android device
My Tapo C210 cant connect with my ios/android device
2022-09-13 09:45:11 - last edited 2022-09-14 03:09:51

Just got my TAPO C210. I was on the setting up process where a device should connect with my tapo C210. I download the Tapo app then choose my tapo device then in the connect to your tapo device. Both my ios and andriod device cant have stable connection with my tapo. 
 

I should I do? Does the tapo device broken? 

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Re:My Tapo C210 cant connect with my ios/android device
2022-09-14 03:13:48

 Hello  @SirRicky 

For ' my ios and andriod device cant have stable connection with my tapo.' do you mean the camera become offline in the APP, or you just can not watch live view, or app crash can you share a photo of error message or a video of it? What is the model and OS your IOS and Andriod phone? Thanks. 

 

You could connect mobile device directly to the Home Wifi network and see if you have use the app stably under local home wifi network?

Turn off VPN service on the mobile device. 

Confirm the APP and device firmware are both up to date. 

 

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