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Tapo C310 Error, It looks like you've reached your device limit for playing this video. Please try

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Tapo C310 Error, It looks like you've reached your device limit for playing this video. Please try

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Tapo C310 Error, It looks like you've reached your device limit for playing this video. Please try
Tapo C310 Error, It looks like you've reached your device limit for playing this video. Please try
2022-08-09 05:22:44
Model: Tapo C310  
Hardware Version:
Firmware Version:

When I tries to view the recordings on the app. it is showing the below error for past two days. Kidnly help.
Error: It looks like you've reached your device limit for playing this video. Please try later.

 

Kindly help. Looking forward to hear from you.
Thank you so much.

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Re:Tapo C310 Error, It looks like you've reached your device limit for playing this video. Please try
2022-08-10 01:34:32 - last edited 2022-08-10 01:35:18

  Hello @PPM-Tapo-Camera 

Tapo APP allows only one device to view playback at the same time,  the message "you have reached your device limit for playing this video.' may occur when there is more than one device trying to view playback. 

  • Make sure only one device is viewing Playback at a time
  • reboot Tapo Camera : Tapo APP>Camera settings>reboot camera
  • You may also perform a factory reset on the camera and reinstall it from the APP.

Here is a related QA in Part3 :  Q3.3 Can multiple accounts/devices view the Tapo camera at the same time?

If this does not help, If you  use an SD card, please enable Diagnose mode for camera and help collect the log of camera and share the log file with us

 

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
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