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jumping of recorded clip and missing video detection parts in between

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jumping of recorded clip and missing video detection parts in between

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jumping of recorded clip and missing video detection parts in between
jumping of recorded clip and missing video detection parts in between
2022-07-07 11:23:15 - last edited 2022-07-13 13:20:35
Tags: #Motion Detection #all kinds of detection
Model: Tapo C310  
Hardware Version: V1
Firmware Version: 1.1.12

I have an issue with my C310 where the recording on playback is jumping, thus there are missed clips of video not being recorded on sd.

 

I am using detection recording. In playback area of the app, the timestamp bar is colored, meaning that there's detection. But when I play it, there are seconds of missing parts of the recorded video of detection in between of those.

Why this is happening sometimes among my C310 devices?

 

 

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#1
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2 Reply
Re:jumping of recorded clip and missing video detection parts in between
2022-07-08 05:59:26
Hello   @lyn2022 
Thank you for the feedback. Can you take a video of the phenomenon on the phone and share the video via link like google drive link. 
  • Ensure the Tapo device firmware & Tapo APP are both up to date. 
  • To see if its an issue with SD card, if possible, please insert the SD on the computer and see if the videos are fine there.
How can I view the video recordings of camera from the SD
If still the same, can I know the model of your phone, and Andriod and IOS version; the current Tapo APP version?
>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
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#2
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Re:jumping of recorded clip and missing video detection parts in between
2022-07-15 10:03:30

  @lyn2022 Thank you for sharing the video clips through the support email.

May I also know the model of your mobile device and its IOS or Andriod version, what is the current app version, thank you. 

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
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#3
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Helpful: 3

Views: 1908

Replies: 2

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