Cameras forget my settings

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Cameras forget my settings

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Cameras forget my settings
Cameras forget my settings
2022-06-22 01:32:33
Model: Tapo C210  
Hardware Version:
Firmware Version:

Hi. I have 5 cameras. My problem is that I can't get them to retain their alarm settings. They randomly(?) Switch to "sound" from "light". Am I missing something? Thanks Chris

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Re:Cameras forget my settings
2022-06-23 02:08:43

Hello   @cb130622 

It is recommended to factory reset camera to clear the old settings on camera, then set Alarm Type to  Sound and observe the behavior.

How to reset my Tapo camera

Enable Two-step Verification for your account so you could see what mobile device have logged in. 

If this happened again, please reproduce the issue and help collect the camera log, please also help take a photo showing the Alarm settings changed with the time. 

How to Get the Log of Tapo Camera?

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