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Local access only

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Local access only
Local access only
2022-04-26 23:37:35 - last edited 2022-04-27 01:41:36
Model: Tapo C100  
Hardware Version: V2
Firmware Version:

I've connected this to the internet and downloaded the app all looked to have run smoothly until I noticed this message

This tapo device can only be controlled locally 

can anybody help 

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Re:Local access only
2022-04-27 10:23:13 - last edited 2022-04-27 10:23:41

  @Denisedx 

If you could access camera under home Wi-Fi network, but not remotely by LTE mobile data or non-local wifi network, try some suggestions in guide here 

  • Change router's DNS to 8.8.8.8/ 8.8.4.4
  • Check and adjust  modem/ router firewall settings 

 

If the issue persist, can I know 1) what is the model of Wi-Fi router and network topology, e.g. ISPXX-- Router archer C7 <WiFI > Tapo camera 

Please help get the log of camera after the issue occurs again:How to Get the Log of Tapo Camera? Can you share the Mac address& hard and firmware version of camera to us via private message?Thank you. 

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
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