Kasa Spot
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Hi there,
I have the Kasa spot and have recently bought a new phone. My new phone won't connect to the Kasa at all. I was wondering whether you had any suggestions (I was thinking it might be something to do with permissions but have checked that Kasa has permissions allowed on my new phone). My old phone connects no problem.
Many thanks!
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
@Sian888 Hi
On your old phone, Kasa APP> 3 lines on left top > view account, confirm you have logged into the same account on the new phone.
Please confirm device is accessible remotely on the old phone when phone on LTE mobile data . If camera is not available when phone using mobile data, try factory resetting one of them and reinstall it on the APP using your old phone.
If still the same, can you share your TPlink ID email account, and the MAC address of the camera to us via private message?
- Copy Link
- Report Inappropriate Content
Hello @Sian888
If smart device has been installed before, we do not need to install them again.
On your new phone, try to login the same tplink account and password that used on the old phone, devices linked to that tp-link account will show up on your new mobile device.
- Copy Link
- Report Inappropriate Content
Thabks for your reply. I have logged in and it doesn't show up on my devices @Solla-topee
- Copy Link
- Report Inappropriate Content
@Sian888 Hi
On your old phone, Kasa APP> 3 lines on left top > view account, confirm you have logged into the same account on the new phone.
Please confirm device is accessible remotely on the old phone when phone on LTE mobile data . If camera is not available when phone using mobile data, try factory resetting one of them and reinstall it on the APP using your old phone.
If still the same, can you share your TPlink ID email account, and the MAC address of the camera to us via private message?
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
@Sian888 Glad to know we sorted this out, thank you for updating solution here. 
- Copy Link
- Report Inappropriate Content
Information
Helpful: 0
Views: 645
Replies: 5
Voters 0
No one has voted for it yet.