Shared camera is offline

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Shared camera is offline

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Shared camera is offline
Shared camera is offline
2022-03-24 21:00:24
Model: Tapo C210  
Hardware Version: V1
Firmware Version: 1.1.13

Please help. I can access the camera through my phone but people whom I shared the device shows OFFLINE. I reboot the camera but still OFFLINE.

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Re:Shared camera is offline
2022-03-25 01:21:12

  Hello @Medel 

Shared camera offline could be due to that camera offline remotely, it's a great step to reboot camera. You may also try to reboot Wi-Fi router, then reboot camera. 

Please check if you could access camera in the APP when phone is on LTE  mobile data or a different network? 

If that not help, factory reset tapo camera and reinstall  it from app again. 

Change router DNS to 8.8.8.8, save the settings and reboot router. 

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