Hello Solla-topee

Of course the socket is defective Otherwise the current would be disconnected mechanically when it is switched off - which is not the case.

The question is - why does it not disconnect properly? Is perhaps a spring too weak? A defective microswitch?

Pressing the power button mechanically doesn't help either. The current is not disconnected here either. Either it helps to switch on and off very quickly one after the other until the separation takes place or a blow against the socket which carries out the current separation.

My reseller can not help me because he no longer has the article in stock. He can not tell me whether he can offer the article again. I can get a refund only that does not solve my problem!

A factory reset can not solve mechanical problems

If I break both legs, I can not run with another pants

Now from the reported error pattern - I can not put the sockets themselves instant?

If I already have 2 pieces in the inventory, I can not imagine that I am an isolated case and such a failure pattern must be noticed in the meantime.

Is there any documentation on this that could be sent to me via private message?
I am aware that in this case I will have no further warranty claims and that any work is done at your own risk. But fortunately I am allowed to work on electronic devices due to my training.

Hello  @Solla-topee 

the socket has never fallen down. Why should it? First of all, then I should have dropped 2. Fortunately, I'm not that clumsy yet.
However, it was mounted overhead from the first operation.
Under the table is a power strip where the HS100 sockets are mounted. A complete computer system (PC, monitor, speakers) is connected to each socket. The maximum load is 850 watts under full load. But that is rarely the case. Normally, there are around 300 to 400 watts.

According to telephone support, such an "overhead installation" is not permitted, although I could not find this information anywhere in the documentation. Allegedly, the sockets may only be operated on the wall or lying on the floor.

My dealer no longer has the sockets on sale and can no longer exchange them due to warranty claims. Only my money I can get back. However, this is not a real solution to my problem.

If it's just relays, then yes I can replace them.

I cannot imagine that it is a problem with the chip, as it should not have any real influence on the disconnection of the power.
Either the connection is established and there is power or the connection has been disconnected and there is no more power. There should be nothing in between.

You are right  @Solla-topee 

opening the hardware is a void of warranty. Thank you a lot for the hint with the support link. I will try this way. Maybe this is the best option for me. Fortunatelky i still have two unused hs110 lying here. I just have to integrate them somehow into the system and get ghem configured correctly.

Then i can take the faulty plugs out of my system.

I think next week i will try it.

Thank you for your help