Tapo L530E does not connect to protected Wi-Fi
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.Tapo L530E does not connect to protected Wi-Fi
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
When I tried connect the bulb to protected Wi-Fi (router) it did't work, but when I remove password and then reconnect, the bulb just connect fine.
I wonder why it does this (I don't want to use unprotected wi-fi)
I use MikroTik: https://mikrotik.com/product/RB951Ui-2nD with RouterOS 6.47
Phone: Redmi Note 9 Pro | Android 11 ( RKQ1.200826.002 )
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Kindly leave the Model of your home router & Model of phone and phone OS version to help locate and fix the issue, thank you!
Hello everyone ,
If your bulb failed to connect to encrypted / secured Wi-Fi network, it could be related to router’s wireless security settings. You could try some suggestions here:
- Make sure bulb firmware and tapo APP are both upto date
- (Optional) Try a different phone if you got one ( shared by forum users who used to use Redmi/ Xiaomi mobile phone)
- Confirm you have put in correct Wi-Fi password: 1) examine your wifi password on the router's wifi settings 2) verirfy password in this way:
Go to Settings-> Wi-Fi on your phone, Tap (or Long press the router's Wi-Fi name ->Forget / Delete the network , later manually connect to router's Wi-Fi , will it accept your Wi-Fi password
- (Optional )Try a Simple Wi-Fi SSID like one -word SSID shared by @Lanze
- (Optional )Try a Wi-Fi password less than 16 digits (you could test a Guest Wifi network here)
- If router uses WPA3 , try wireless security type as WPA/WPA2- PSK (AES) on Wi-Fi router
- (Optional )Try a Hotspot Wi-Fi and see if bulb could connect to it
- (Optional) Try to switch off Band- steering (also called ‘Smart Connect’ or ‘Whole-Home Wi-Fi ‘ on some Wi-Fi router)/Mesh option temporarily
- (Optional) Tapo bulb only support 2.4Ghz wifi, use different SSIDs for 2.4Ghz wifi & 5Ghz wifi in case 5Ghz band confuses the bulb.
If the above does not work, please let me the steps you've tried and also help confirm details here, and we will escalate your case:
- Model of router: a photo of router's wireless (security ) settings if possible
- Model of phone and its Android or IOS version:
- Error message on Tapo APP
- Does smart device connect to router directly or through extender?
Many thanks!
FYI :I will be marking this post as the solution to this topic, in order for users to find these troubleshooting in full easily
Kindly note the above steps are optional for users to test.
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- Report Inappropriate Content
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- Report Inappropriate Content
Kindly leave the Model of your home router & Model of phone and phone OS version to help locate and fix the issue, thank you!
Hello everyone ,
If your bulb failed to connect to encrypted / secured Wi-Fi network, it could be related to router’s wireless security settings. You could try some suggestions here:
- Make sure bulb firmware and tapo APP are both upto date
- (Optional) Try a different phone if you got one ( shared by forum users who used to use Redmi/ Xiaomi mobile phone)
- Confirm you have put in correct Wi-Fi password: 1) examine your wifi password on the router's wifi settings 2) verirfy password in this way:
Go to Settings-> Wi-Fi on your phone, Tap (or Long press the router's Wi-Fi name ->Forget / Delete the network , later manually connect to router's Wi-Fi , will it accept your Wi-Fi password
- (Optional )Try a Simple Wi-Fi SSID like one -word SSID shared by @Lanze
- (Optional )Try a Wi-Fi password less than 16 digits (you could test a Guest Wifi network here)
- If router uses WPA3 , try wireless security type as WPA/WPA2- PSK (AES) on Wi-Fi router
- (Optional )Try a Hotspot Wi-Fi and see if bulb could connect to it
- (Optional) Try to switch off Band- steering (also called ‘Smart Connect’ or ‘Whole-Home Wi-Fi ‘ on some Wi-Fi router)/Mesh option temporarily
- (Optional) Tapo bulb only support 2.4Ghz wifi, use different SSIDs for 2.4Ghz wifi & 5Ghz wifi in case 5Ghz band confuses the bulb.
If the above does not work, please let me the steps you've tried and also help confirm details here, and we will escalate your case:
- Model of router: a photo of router's wireless (security ) settings if possible
- Model of phone and its Android or IOS version:
- Error message on Tapo APP
- Does smart device connect to router directly or through extender?
Many thanks!
FYI :I will be marking this post as the solution to this topic, in order for users to find these troubleshooting in full easily
Kindly note the above steps are optional for users to test.
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@Negotiu I am having the same problem. It is working fine when connecting to open network but not working when I am connecting to a secure network. How did you resolve this issue ?
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@Negotiu Same happens for me when i connect to an open unprotected wifi it works just fine by with mine it doesnt.
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@Duuckidd Hello,
May I know the model of your router and its current wireless security.
Please double-check the wireless security on router in reply, so we would be able to look into it further.
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Hey@Lanze ,
Please confirm your Tapo APP is up to date, which step set up failed and may I know the error message?
What is the model of your phone and its Android or IOS version? Please try a different phone and see if that helps .
May I know troubleshooting steps you have tried, thank you.
I will also create a support ticket for you and follow up your case through email, please check your inbox later.
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@Lanze thanks for the reply. I will give it a go. I am still connected on an open network.
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@David776698 try something simple, like Bob. If it connects, then it your eally need a simple ssid
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@Lanze thanks so much after many month now I have it on a secure network. Cannot believe it was the name. Tried everything else 🤣
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