KP115 turning off by itself
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This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Today I had 2 seperate KP115 smart plugs turn off randomly. Upon removing and re-inserting the plug the green indicator will light up quickly, change to be flashing green, then solid green, then turn off finally.
Only when I manually power on the switch with the power button will it turn back on.
Both of the plugs were in the attic, and so weren't accidentally switched off. They are both on the same 4 socket power strip, so I was wondering if that had something to do with it (They both didn't turn off at the same time, and both were in different sockets on the strip).
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@hardearth, after several emails with support, they instructed me to file a RMA for that particular device.
Now I am getting a refund from the retailer because they can replace it only with TAPO devices which do not have the features from Kasa app that I am interested in (Kasa app is showing realtime power usage, which Tapo app is not showing, only daily average)
Strangely, I cannot find Kasa app metering devices for sale anywhere... like they disapeared in thin air, Tapo all over :(
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@hardearth As the issue is unusual, I created a support ticket for your case as well, please check your inbox.
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