Hello everyone, 

If you  experience some unstable issue with Tapo camera , please check out some tips in FAQ here that may help!

Troubleshooting FAQ: What should I do if my Tapo smart camera keeps losing connection or going Offline?

If the same issue persist, Start a New thread  and help provide some details at the end of thread

1. Make sure the camera is receiving a good signal by checking the signal strength of the camera on the APP

Ensure Tapo smart device is receiving a Good Wi-Fi signal by checking RSSI (Received Signal Strength Indicator)

Tapo APP->tap  in the left top> Camera Settings->tap the device name ->tap Wi-Fi icon to see signal strength (the value of RSSI)

Strong: less than -50 dBm

Good to Average: among -50 dBm to -70 dBm

Poor: less than -70 dBm

Note: If RSSI is less than -70dBm, the signal is too weak, smart device disconnections are likely, relocate the smart device or router to get a stronger Wi-Fi signal.

2. Confirm Camera firmware and Tapo APP version are up to date 

3. Turn off Advanced Wi-Fi settings on the router like Band Steering (also called ‘Smart Connect’ or ‘Whole-Home Wi-Fi ‘), Wi-Fi Optimizing or ‘Channel optimization’ etc.

4. Try changing Router's DNS Settings

Primary DNS 8.8.8.8

Secondary DNS: 8.8.4.4

5. [Optional] Try to configure the smart device to another router’s 2.4G Wi-Fi or a mobile Hotspot Wi-Fi to verify whether this issue is related to the specific router.

If the issue persists despite the above steps, please start a new thread  and help provide some details and so we could help look into further 

1. Led status on a smart device when it is offline: Red/ Flashing Green/ Solid Green etc.

2. MAC address of the Camera ( please share via Private message)

3. When the issue occurs, does the smart device work in the local network?

For a test, connect your mobile device to the home Wi-Fi network at that time and see if the Tapo device is still accessible in the local network?

4. the model number Wi-Fi router and your network topology:

e.g. ISP Spectrum-Archer C7 router<Wireless> tapo device

5. How often does the issue happen, and how does the recover the connection, like reboot the camera or reboot the router?

6. Enable Diagnose mode, get the log of the camera, and share the log file.

How to Get the Log of Tapo Camera?

  @TT1888 

Hello everyone, 

Thank you for your feedback here, if you experience Camera unstable or Camera offline issues,

Please Start a New thread here.

You can ask specific questions and provide details of the problem, and other users can help!

Please also check out some tips in FAQ here that may help!

FAQ: What should I do if my Tapo smart camera keeps losing connection or going Offline?

Note: this thread will be closed for us to assist with your case better ,  you can Start a New thread for your camera.