Legacy Kasa Care Plans - it was meant to be free!

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Legacy Kasa Care Plans - it was meant to be free!

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Legacy Kasa Care Plans - it was meant to be free!
Legacy Kasa Care Plans - it was meant to be free!
2020-10-07 17:23:37
Model: KC200  
Hardware Version:
Firmware Version:

When I purchased my Kasa Cameras, just under 2 years ago...the information provided was clear;

 

- I would receive 2 days of free cloud access for the lifetime of the product. (after the premium Kasa Care trial had ended)

 

This of course, has now been changed after I purchased, to;

 

- 2 days free cloud access for 2 years after the camera was first activated.

 

Obviously this isn't what I purchased. If I knew my camera would become a paperweight after 2 years, I wouldn't have purchased.

 

This isn't something early adopters should have to suffer, when the camera were clearly being sold as 2 days free cloud storage free...not just for the first 2 years. 

 

The change has dissapointed me, and as my first camera approaches the later imposed 2 year deadline...I wonder, do I return the cameras? Do I sell? Or will TP-Link do the right thing and honour the initial terms of sale and provide the stated free cloud service for all those that purchased whilst this was being offered?

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Re:Legacy Kasa Care Plans - it was meant to be free!
2020-10-09 01:17:05

@Rambo_The_Great 

Good day.

Thank you very much for your time and patience.

Sorry for the delay.

May I know when you bought the KC200 and where are you located?

And can I have a picture of the back label on the camera?

Later I would check with the related department to find the proper solution.

 

Really sorry for the inconvenience.

Thanks a lot.

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Re:Legacy Kasa Care Plans - it was meant to be free!
2020-10-09 13:19:14

@Brook 

 

Hello, thank you for getting back to me.

 

I am located in the UK.

 

I have 3 cameras;

 

1x KC120 - bought 05/03/2019.

2x KC200 - bought 09/05/2019 & 30/05/2019.

 

These will have been set up a short while after purchase.

 

Is it the serial numbers and mac address you want on each camera? If so, I don't really want to post them on an open forum. But obviously can provide if necessary.

 

Thank you.

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Re:Legacy Kasa Care Plans - it was meant to be free!
2020-10-14 11:31:42

@Brook 

 

Did you filter this to the relevant department?

 

Thanks.

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Re:Legacy Kasa Care Plans - it was meant to be free!
2020-10-23 11:45:13

Any updates?

 

Or do I have to return the cameras?

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