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tapo c200 notifications not working

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tapo c200 notifications not working

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Re:tapo c200 notifications not working
2021-02-25 08:23:57 - last edited 2021-02-25 08:47:06

@Bitten 

Hi, For your case, we would like to follow up on your case by email and please have a check of your email box

 

 

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#12
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Re:tapo c200 notifications not working
2021-02-25 21:21:39

@TP-Link 

I accessed the App Store to find data you requested but I actually found the solution posted there. It is in Portuguese but it worked for me. I do not believe that the Local TP-link Customer Support wanted me to send the cameras back when the fix was an odd configuration setting!!! 

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#13
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Re:tapo c200 notifications not working
2021-02-25 21:26:02

@TP-Link 

Attached also the report from the App Store review where they actually replaced the camera and do not solve the problem!

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#14
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Re:tapo c200 notifications not working
2021-03-01 13:37:34 - last edited 2021-06-07 08:41:26

The only solution that works! Tested on Android, and now push notifications are working fine!

Steps (Translated):

1. Make sure the 'date & time' settings are set to automatic on your phone.

2.In the app, go the 'camera settings' and change the 'time zone' (for us in Brazil is UTC -3:00), the steps recommends '(UTC-3:00) América/Godthab'.

I didn't tested with other time zones, but I think it will work with any other time zone, just change the default one for another. Confirm and hit save.

3.Deactivate all 'Detection & Alerts' settings.

4.Go to 'Auto Reboot' and schedule a reboot for the closest time being.

5.Wait for the automatic reboot, after that disable the auto reboot.

6. Make sure the 'Detection & Alerts' are back on and done! Push notifications should be working now!

Thanks to @MarioM for finding this solution! and @Iossif for posting!

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#15
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Re:tapo c200 notifications not working
2021-03-16 05:18:47 - last edited 2021-03-22 13:17:33

@TP-Link 

 

I having the same problem, did try below with no luck and please help?

 

1. You could enable the alarm in the motion detection settings of the camera, or check the corresponding recording to verify that.
2. Please go to the Activity/Message center on the APP and check if there is a corresponding event as well.

At the same time,

Also, please make sure you have turn on the two notification on-off switches:
1. In the Camera settings-> Detection & Alerts -> Notifications -> turn on the notification and make sure it is always sending.
2. On the APP, please go to ->Me -> Notifications -> Camera Detection Messages ->turn on the switch

 

Regards

 

Jimmy

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#16
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Re:tapo c200 notifications not working-Solution
2021-03-22 13:10:29 - last edited 2022-03-03 07:55:58

 Update on 22/3/2 

 

If you met similar concern that phone can't get notification from tapo , or get delayed notification, please try troubleshooting suggestions here:  

[Troubleshooting] Tapo Camera Notification Issues

 

If the camera still has a notification problem, please create a new thread with case details below and so we could help look into that further: 

1. Model of mobile phone and its OS version.

2. log of the camera: How to Get the Log of Tapo Camera?

3. Model & MAC address of the camera.

4. (If  Motion is not detected or Camera Alarm never being tripped) Photos Motion Detection settings + a photo of Message Center.

 

 

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
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#17
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Re:tapo c200 notifications not working
2021-03-25 13:59:13
Please add this solution that helped me: They MUST check that they don't have any energy battery saving feature on. This reduced my Tapo notifications and it barely ran in the background.
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#18
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Re:tapo c200 notifications not working
2021-04-02 11:11:30

@Yiiiha Thanks for sharing yesyes

May I know the model of your mobile phone? Many thanks.

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
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#19
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Re:tapo c200 notifications not working
2021-04-16 12:41:19

I have the same issue.

I bought yesterday the camera. everything working fine. When I made the firmware update the notifications stopped coming.

 

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#20
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Re:tapo c200 notifications not working
2021-04-24 19:41:44

Same issue here

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#21
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