KC100 Camera - Audio not playing on recording through iphone

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KC100 Camera - Audio not playing on recording through iphone

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KC100 Camera - Audio not playing on recording through iphone
KC100 Camera - Audio not playing on recording through iphone
2020-05-05 00:58:31
Model: KC100  
Hardware Version: V2
Firmware Version: 2.2.31

On the app, I use to be able to heard audio on the recording clips through my iphone but now I can't (yes the volume is fully up and not hooked up to any bluetooth). I can hear audio in the live stream and I know it records the audio because on my husband's samsung android I can hear the audio on the recorded clips but just not on my iphone. I've tried to un-install and re-install the app on my phone but it didn't work. Has this happened to anyone else?

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Re:KC100 Camera - Audio not playing on recording through iphone
2020-05-20 06:01:30

@Vidajupo 

 

You may ensure your iPhone is not in the Silent mode. There will be no audio when playing the activity clips if your iPhone is in Silent mode but you can still hear the audion when watch the live.

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