Kasa app IOS 13 Widgets

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Kasa app IOS 13 Widgets

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Kasa app IOS 13 Widgets
Kasa app IOS 13 Widgets
2019-10-19 08:36:35 - last edited 2021-03-23 06:01:44
Model: HS110  
Hardware Version:
Firmware Version:

Hi

 

i have the latest version of the app on latest iOS but the issue is been there since installing IOS 13, on the app you can add devices to the widgets, on the iPhone you scroll on the home screen you can switch off and on the plugs , since the update to IOS the widget show error "Unable to Load"

 

Any ideas how to get it to work?

 

Thanks

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3 Reply
Re:Kasa app IOS 13 Widgets
2019-10-23 03:30:23 - last edited 2021-03-23 06:01:44

@Octron 

 

Thanks for your requesting. 

 

It seems that you customized the device icon of the smart plug; for now it is suggested to remove the custom icon and use the default ones.

 

And this issue will be solved in next app release. Sorry for the inconvenience caused here, you can keep an eye on official websites for the updates. 

 

Good day. 

 

 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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Re:Kasa app IOS 13 Widgets
2019-10-23 06:57:02 - last edited 2021-03-23 06:01:44

@Kevin_Z  ok thanks, yes I do have customise icons

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Re:Kasa app IOS 13 Widgets
2019-10-24 06:05:07 - last edited 2021-03-23 06:01:44

@Octron 

 

Okay, so cause our engineers are working on it now, you can wait a while for the updates. 

 

Any updates, we will keep you posted. 

 

Best regards. 

 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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