Tp-Link Camera Software stop responding on windows

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Tp-Link Camera Software stop responding on windows

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Tp-Link Camera Software stop responding on windows
Tp-Link Camera Software stop responding on windows
2019-04-19 08:28:09
Model: NC450  
Hardware Version: V2
Firmware Version:

Hi all,

 

I have a NC450 camera, and i have issues with camera control software, i set to record on a computer but everyday the software stop responding and i the software closed and stops responding, i tryed on several windows 10 computers with latest updates but the software does not stay turned one more then several hours.

 

I cheked the windows event viewer and i receive the error Event ID 1000, Application error: 

 

Faulting application name: TP-LINK Camera Control.exe, version: 1.0.5.0, time stamp: 0x5c130b2e
Faulting module name: TP-LINK Camera Control.exe, version: 1.0.5.0, time stamp: 0x5c130b2e
Exception code: 0xc0000094
Fault offset: 0x00320f1b
Faulting process id: 0x4678
Faulting application start time: 0x01d4f4e9d280a378
Faulting application path: C:\Program Files (x86)\TP-LINK\TP-LINK Camera Control\TP-LINK Camera Control.exe
Faulting module path: C:\Program Files (x86)\TP-LINK\TP-LINK Camera Control\TP-LINK Camera Control.exe
Report Id: 2558b23f-c91c-456f-9483-def53e563342
Faulting package full name: 

Faulting package-relative application ID: 

 

Do you know how to solve this issue?

 

Thank you

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Re:Tp-Link Camera Software stop responding on windows
2019-04-22 08:27:58

Hi, 

 

What is the current firmware version of the NC450?

 

Do you use the latest controller software? Below is the download link: https://www.tp-link.com/en/support/download/nc450/#Management_Utility 

 

Meanwhile, is there any error message on the camera control utility? 

 

Good day. 

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