UBNT AirOS has a feature called [FONT=AktivGrotesk-Bold]AirMAX, which is a proprietary protocol only compatible with Ubiquiti devices.[/FONT]
AirMAX is enabled by default in AP mode. So when you set up a UBNT access point, remember to disable the AirMAX function on it. Once AirMAX is disabled, Wi-Fi devices can cooperate with the UBNT access point. Please also note that the throughput will decrease if AirMAX is disabled.

Swarfega wrote

Model : HS100 and HS110

Hardware Version : 1.0

Firmware Version : 1.2.5

ISP : N/A

I've just swapped my home network Asus Router for a load of Ubiquiti kit. Everything is working great but the smart plugs do not work on the new network. They appear to connect but then a minute later drop off again. They then reconnect again a minute later.
I've done a complete reset and reconfigured the smart plug. When it gets to the last part it can't see the wireless network. If I manually enter my wifi settings it just goes back to connecting and dropping off again.

Is there a known incompatibility with Ubiquiti access points?

Yeah I saw that when I was Googling. This doesn't run AirOS though. I also don't see that option anywhere in the unified controller which is used to configure my access point.

can you contact Ubiquiti for help to disable Airmax?

Swarfega wrote

Yeah I saw that when I was Googling. This doesn't run AirOS though. I also don't see that option anywhere in the unified controller which is used to configure my access point.

vieldcs wrote

can you contact Ubiquiti for help to disable Airmax?

It's not a feature of UniFi. Anyway I fixed it today. The answer was to just change to channel 6. It was auto before on channel 1. It shouldn't make a difference but it does. Basically the issue is with the Ubiquiti hardware not the smart plugs. Thanks anyway.