Unable to connect to the Internet

Released On: 2018-11-27 07:51:57Last update time: 2023-02-14 07:32:39

When you first set up Deco, after going through the whole setup process on the Deco APP, sometimes it might end with an Error: Unable to connect to the Internet.

Normally, when you got this error, the LED on the main Deco will also turn red.

 

Here, we will help you to fix this issue.

1. Please Tap “Skip This Step” on the bottom of the error page.

 

2. Then make sure the smartphone is connected to the Wi-Fi you just created and go back to Deco APP>More>Advanced>IPV4 to check whether there is a valid IP address here.

  • If the IP address is 0.0.0.0, it is very likely that you might choose the wrong internet connection type. Please check with the internet service provider whether Dynamic IP or PPPOE is the correct one for you.
  • If the IP address is not 0.0.0.0, please refer to this link to change the DNS server on the Deco: How to change DNS server settings on my Deco

 

3. After changing the DNS, if the LED is still red and also no internet service is available, please connect a computer to the modem directly, and check whether the computer has internet access.

After the above troubleshooting, if you still have any issues, please start a new thread and provide us with more details.

 

 

 

 

24
Comment

My PW is no longer valid after the network is suddenly cut off 2 months ago. That time I was planning for overseas and left it there. Now that I am home the same problem occurred and so I was not able to connect to WiFi. 

How to reset the password and key in a new one.

 

Thanks in advance for the help.

My PW is no longer valid after the network is suddenly cut off 2 months ago. That time I was planning for overseas and left it there. Now that I am home the same problem occurred and so I was not able to connect to WiFi. 

How to reset the password and key in a new one.

 

Thanks in advance for the help.

Model ArcherC6 

How to reset password?

como cambiar contraseña de tp-link  modelo RE450

I forgot my pasword tp link router

Thank you sharing 

Clomo puedo instalar mi nuevo Tp-Link repetidor para reducir la intermitencia de mi Internet?

como debo conectar mi Tp-link repetidor, para reducir la intermitencia de mi Internet?

@FRESNOS 

Hi, what is the model number of your TP-link repeater?

It would be great to start a new thread here with more details of your current issue.

Thank you very much.

 

I forgot my WiFi password from TP link

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