Cannot Make TP-Link Smart Devices Work with Google Home
Note: This troubleshooting FAQ is for the device that is connected through Tapo/Kasa APP. For matter devices, please kindly check this FAQ
Case 1. Get error “No compatible devices” or some devices do not show up on Google Home APP
- Check if the devices are available on Tapo/Kasa app. If not, please re-link them to the Tapo/Kasa app.
- Resynchronize devices to Google Home App by using a voice command, “Sync my devices”.
- Reset your devices and re-link them to Tapo/Kasa app. Then re-link the devices to Google Home.
How to reset Camera: Kasa | Tapo
How to reset Bulb: Kasa | Tapo
How to reset Plug: Kasa | Tapo
Case 2. Not Responding to Control Command Sent By Google Home App or Voice Command
Test if your Tapo/Kasa device can be managed by the Tapo/Kasa App.
- Remote Control: Third-party service requires Tapo/Kasa devices support remote management, which is enabled by default. Try to turn off Wi-Fi, switch on mobile data on your phone. Then, try to turn on or off the device on the Tapo/Kasa app, monitor if the device responds to your actions.
- Local Control: Connect phone to the same local WiFi as the smart devices, disable mobile data. Check if they're controllable with Tapo/Kasa App, if not, check if the device has lost WiFi connection.
If there is a problem with Tapo/Kasa App control, it's important to check device's connectivity first. How to check and improve the network connection stability of Tapo&Kasa smart devices
Case 3. Get an error “Oops! Something went wrong with the camera stream” when watching live stream of the Kasa/Tapo camera on Google Nest/Chromecast
- Check if the live stream can be loaded properly on the Tapo/Kasa app when using mobile data only.
What should I do if I can't view the Tapo&Kasa camera?
2. Please place your Google Nest/Chromecast closer to your router to get better network connection if live video streams well on Kasa/Tapo app.
3. If there are other devices simultaneously viewing the camera, try disconnecting them before attempting to initiate the streaming request again on your Google device.