Hi All,

I am writing to report a serious and ongoing issue with my Tapo C510W Wi-Fi camera that is consistently going offline. I purchased this camera for approximately Rs.3799/- and it has not been reliably functioning as expected.

The primary symptom is that the camera frequently loses its Wi-Fi connection and the LED turns amber/orange, indicating a lack of internet connectivity. This happens after a few hours of operation, rendering the camera unusable for its intended purpose of continuous surveillance.

I have already contacted customer support and followed their initial suggestion to adjust the 2.4 GHz Wi-Fi channel on my main router (Airtel Xstream). However, my router did not allow for manual channel adjustments.

To troubleshoot further, I took the following steps:

 * Secondary TP-Link Archer Router: I connected a TP-Link Archer router wirelessly to my Airtel Xstream router and specifically set the 2.4 GHz channel to 11 with both 20 GHz and 40 GHz bandwidth options. The Tapo C510W still experienced the same offline issue.

 * Dedicated Airtel Airfiber Router: As a more drastic measure, I purchased a separate Airtel Airfiber router and connected only the Tapo C510W to this network. Initially, after powering the camera off and on, it connected successfully. However, after a few hours, it again went offline with the amber/orange LED. I even tried manually setting the 2.4 GHz channel to 11 on the Airfiber router with the bandwidth set to "auto" (which should allow 20/40 GHz) and also tried setting it to 20 GHz only, but the problem persists.

It's important to note that I also own a Tapo C210 camera which operates flawlessly on any internet connection, regardless of the 2.4 GHz band settings. This leads me to believe that the issue is specific to the Tapo C510W model.

The Tapo C510W is installed in a fixed, outdoor location in front of my building, making it extremely difficult to access for manual intervention. Unlike when the LED is blinking red (indicating a reset is needed and connection can be attempted), when the LED is a solid amber/orange, the camera becomes completely unresponsive. It cannot be detected wirelessly, and even attempting to remove it from the Tapo app requires a power cycle or hard reset to initiate the process. This is not feasible given its elevated and relatively inaccessible mounting position, which was chosen with the expectation of reliable, continuous operation without the need for frequent physical interaction.

The unreliability of the Tapo C510W is a significant concern, especially given the investment made. The lack of a permanent solution from initial customer support is also disappointing.

I am requesting urgent assistance and a more effective solution to resolve this persistent offline issue. Are there any known compatibility problems with specific router models or firmware versions? Is there a more robust firmware update available for the Tapo C510W that addresses these connectivity problems?

I look forward to a prompt and helpful response that will finally allow my Tapo C510W camera to function reliably.

Thank you!