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D130 Night vision stopped working

D130 Night vision stopped working

D130 Night vision stopped working
D130 Night vision stopped working
Wednesday - last edited Yesterday
Tags: #Night Mode
Model: Tapo D130  
Hardware Version: V1
Firmware Version: 1.1.11 Build 250117 Rel.42040n

Night vision just stopped working on my D130 doorbell. It is only 5 months old. Tried power cycling, rebooting, updating to latest firmware  nothing resolves it.

see before and after images, note both are in Night Mode. 
 



 

 

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#1
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1 Accepted Solution
Re:D130 Night vision stopped working-Solution
Friday - last edited Yesterday

  @JoMoer 

 

Try to switch the doorbell to night mode (infrared mode) manually. It is likely a hardware issue if the doorbell doesn't switch to the infrared mode in this way. In this case, you may contact the retailer or local TP-Link support to proceed with the warranty. 

▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ Tapo Auto Biorhythm Turn on light bulb at different lighting to match different times of the day
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#4
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Re:D130 Night vision stopped working
Thursday - last edited Thursday

  @JoMoer 

 

Try to manually switch the doorbell to night mode, see if it works. > tap the liveview screen, then click the Auto option in the pop-up toolbar to switch video mode for the doorbell.

 

Which night mode is your doorbell set to? (doorbell Device Settings page > Video & Display > Night Mode Settings.)

 

Try actively simulating a nighttime environment to see if you can reproduce the issue. For example, cover the doorbell with a box and check if it automatically switches to the configured night mode.

▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ Tapo Auto Biorhythm Turn on light bulb at different lighting to match different times of the day
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#2
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Re:D130 Night vision stopped working
Thursday - last edited Thursday

  @Wayne-TP I have set the doorbell to both Auto and Night Mode, both give the same poor visibility. 

Night Mode setting is Smart, if by any chance something is detected in the poor visiblity then the unit White LED switches and the display becomes full colour as expected, that works.
I can reproduce the issue EVERY time, if I cover the unit is switches to night and I cant see anything (since Im covering the unit). But every night I get the same thing. I suspect the hardware is faulty and you should get is back.

 

Since it is only 5-months old can I return the device to Amazon for a replacement?

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#3
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Re:D130 Night vision stopped working-Solution
Friday - last edited Yesterday

  @JoMoer 

 

Try to switch the doorbell to night mode (infrared mode) manually. It is likely a hardware issue if the doorbell doesn't switch to the infrared mode in this way. In this case, you may contact the retailer or local TP-Link support to proceed with the warranty. 

▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ Tapo Auto Biorhythm Turn on light bulb at different lighting to match different times of the day
Recommended Solution
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#4
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Re:D130 Night vision stopped working
Friday - last edited Friday

  @Wayne-TP tried that same thing. Also took photo showing unit is in night mode and a infrared led but doing nothing. 
Tired another power cycle no change either. 
Will call Canada customer support Monday. Thanks

 

 

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#5
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