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Latest firmware stopped solar charging C410 and version 1.0.24

Latest firmware stopped solar charging C410 and version 1.0.24

Latest firmware stopped solar charging C410 and version 1.0.24
Latest firmware stopped solar charging C410 and version 1.0.24
2 weeks ago
Tags: #Firmware #Solar Charging
Model: Tapo C410 KIT  
Hardware Version:
Firmware Version: 1.0.24

Since I updated the camera to the latest version of the firmware, it has stopped charging via solar all together...

It just does not charge. Looking at the power charge chart, it's capped at 0.8W per day. Before the update the camera was working perfectly in conjunction with the solar panel.

Don't understand why this latest version is preventing the C410 from charging from solar.

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#1
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7 Reply
Re:Latest firmware stopped solar charging C410 and version 1.0.24
2 weeks ago

  @FilipeNeto 

 

What's the current battery level of the camera? Please share some screenshots of camera's Battery Status page, including the output solar energy data section. 

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#2
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Re:Latest firmware stopped solar charging C410 and version 1.0.24
2 weeks ago - last edited 2 weeks ago

  @Wayne-TP 

Here you go:
https://drive.google.com/drive/folders/1VE_BKeyRMoLP9yP4Q6i8KROiBesL0eDN?usp=sharing

Don't know why, I can't upload images here..

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#3
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Re:Latest firmware stopped solar charging C410 and version 1.0.24
2 weeks ago

 

 

 

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#4
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Re:Latest firmware stopped solar charging C410 and version 1.0.24
a week ago

  @FilipeNeto 

 

How's the sunlight lately? Has the solar panel been moved?

 

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▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ Tapo Auto Biorhythm Turn on light bulb at different lighting to match different times of the day
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#5
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Re:Latest firmware stopped solar charging C410 and version 1.0.24
a week ago

  @Wayne-TP Nothing has changed in the setup, this week has been clear skies 26º average per day.
The only actual change was updating the firmware to the latest version.

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#6
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Re:Latest firmware stopped solar charging C410 and version 1.0.24
a week ago

  @Wayne-TP also here:



No solar input in the past two days, I had to take it off the wall and charge it...

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#7
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Re:Latest firmware stopped solar charging C410 and version 1.0.24
a week ago

  @FilipeNeto 

 

Just checked with the tech team, the battery usage also affects the solar energy output data. As your camera has been running frequently lately, this could be the reason why the solar input data is showing lower values.

 

Can you try turning the camera to privacy mode for a day or half? Monitor how the solar data changes in this case, when the camera is not in use.

 

Additionally, please check if the solar panel is damaged or dirty, and clean the panel if necessary.

▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ Tapo Auto Biorhythm Turn on light bulb at different lighting to match different times of the day
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#8
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