Camera removed itself suddenly no reason

Camera removed itself suddenly no reason

Camera removed itself suddenly no reason
Camera removed itself suddenly no reason
2 weeks ago - last edited a week ago
Model: Tapo C410 KIT  
Hardware Version: V1
Firmware Version: 1.0.24

Without any reason suddenly removed itself from app and now cannot be Conner. 
a

only say when you push the button "camera off" on never. 
 

disappointed. I have more in my house for security. It seems to be waist of money if camera do what it want. 
 

solution asap 

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#1
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1 Accepted Solution
Re:Camera removed itself suddenly no reason -Solution
2 weeks ago - last edited a week ago

  @GnGeorgiou 

 

Check whether you can see the camera when your phone connects to the same local wifi network as the camera. If the camera has disconnected from cloud, this thing might happen if you're on a remote network (e.g. celluar data or other wifis.).

 

Long-press the power button for 3s to turn on the camera, what's the led status of the camera? If it turns solid amber, it is indeed disconnected from the cloud. For this case, you may refer to the suggestions here in case 2 for troubleshooting. Cannot use the Tapo app to control my smart devices

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#2
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Re:Camera removed itself suddenly no reason -Solution
2 weeks ago - last edited a week ago

  @GnGeorgiou 

 

Check whether you can see the camera when your phone connects to the same local wifi network as the camera. If the camera has disconnected from cloud, this thing might happen if you're on a remote network (e.g. celluar data or other wifis.).

 

Long-press the power button for 3s to turn on the camera, what's the led status of the camera? If it turns solid amber, it is indeed disconnected from the cloud. For this case, you may refer to the suggestions here in case 2 for troubleshooting. Cannot use the Tapo app to control my smart devices

Smart HomeBase Tapo H500 - Even More Powerful Smart HubTapo Auto Biorhythm Turn on light bulb at different lighting to match different times of the day
Recommended Solution
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  0  
#2
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