Brand new robot broken on delivery

Brand new robot broken on delivery

Brand new robot broken on delivery
Brand new robot broken on delivery
Yesterday
Model: Tapo RV30 Max Plus  
Hardware Version: V20
Firmware Version: I don't know, it's just the latest

Just unpacked a brand new Rv30 Plus and LIDAR is not working, fails to even start mapping pass. Loof like the LIDAR will not spin. It's just out of the box, so it's not got any dirt or hair in it.

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#1
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2 Reply
Re:Brand new robot broken on delivery
Yesterday

  @pcunnell 

 

I don't think the LiDAR sensor will spin. Can you share what happened exactly? Did you receive any errors? At which step?

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#2
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Re:Brand new robot broken on delivery
21 hours ago

  @Wayne-TP When you ask it to start a mapping run it moves forward a few cm then stops and the app shows 'LIDAR error' When I (carefully) checked whether the LIDAR sensor was free to turn it fels obstructed, and doesn't move freely. As I said this is straight out of the box, it hasn't even started a clean so cannot be blocked with or anything.

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#3
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