Connecting to the app

Yesterday

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Connecting to the app

Yesterday

I have just purchased and received my TapoRV30

not realising it only uses 2.4ghz internet.
My brand-new vacuum cleaner won't connect to the app. I'm assuming my Internet is not suitable.

Can I still get use out of my vacuum cleaner?

1 Reply

Yesterday - last edited 10 hours ago

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Registered: 2020-06-23

Re:Connecting to the app

Yesterday - last edited 10 hours ago

Every router supports 2.4GHz WiFi unless you turn it off, or the 2.4GHz wifi module is defective.

If you encounter problems when setting up the robot vacuum, refer to the troubleshooting suggestions here. What to Do If My Robot Vacuum Fails During Setup or Cannot Connect to Wi-Fi