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Recording period is not as expected

Recording period is not as expected

Recording period is not as expected
Recording period is not as expected
Yesterday
Tags: #Recording
Model: Tapo C500  
Hardware Version:
Firmware Version:

On March 9th, I installed a 64GB SanDisk microSD card in my Tapo C500 CCTV. According to the user guide, at 2MP video resolution, the expected recording duration should be approximately 192 hours, or 8 days. I've observed, however, that the camera only retains recordings for the last 4 days, effectively halving the advertised storage capacity. This significant deviation from the specified recording time is concerning. I'm now hesitant to purchase another microSD card for my second camera, as I'm unsure of the reliability of the storage capacity and would like to understand the reason for this discrepancy.

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#1
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4 Reply
Re:Recording period is not as expected
Yesterday

  @Divya_123 

Hi，
You can find the camera's "Maximum Recording Hours" information in the following instructions.
What Type of microSD Card does Tapo/Kasa Camera Support?
 

If your camera's resolution and frame rate are 2MP (1920*1080) @15fps, the 64GB microSD card can store 192H continuous recordings. However, if your camera's resolution and frame rate are 2MP (1920*1080) @30fps, the recording hours will be half 192H. The maximum recording hours are not only related to the resolution but also the frame rate.

 

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
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#2
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Re:Recording period is not as expected
Yesterday

  @Solla-topee Thanks for the quick response!

 

I just checked my settings and frame rate is 15fps and resolution is 1080p.  I don't understand why it is still recording the last four days instead of eight

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#3
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Re:Recording period is not as expected
15 hours ago

  @Divya_123 

Hi,
1. Could you please send me(@Solla-topee) your camera's MAC address via a private message? Are you checking the frame rate on the camera's Device Settings > Video & Display > Frame Rate page?

2. After you format the SD card inserted into the Tapo C500 and then record video continuously for 4 days, on the camera's Device Settings > Storage & Recording > Local Storage page, is the capacity of the SD card full? Can you send us a picture of the Local Storage page?


Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
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#4
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Re:Recording period is not as expected
10 hours ago

  @Solla-topee 

please find below screenshots showing Frame rate and storage capacity of the sd card.Storage capacity screenshot

Frame rate screenshot

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#5
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