TAPO D235 constantly going offline

TAPO D235 constantly going offline

TAPO D235 constantly going offline
TAPO D235 constantly going offline
Friday - last edited Monday
Model: Tapo D235  
Hardware Version:
Firmware Version:

Tapo D235 dooebell which is only a couple of weeks old is always going offline and telling me it can't communicate at the moment. It has a wifi signal speed of 31mps and -47 RSSI quality. it is situated less than a metre from the signal sender and the signal only has to go through one pane of glass. Does this indicate there is a problem with the unit (bought direct from manufacturer) or is there something I can do to get it to stay connected? At the moment it seems to have a mind of its own(AI maybe) and only connects when it wants to. Any help would be appreceiated before I give up and box it up for return, thank you in advance.

 

As a add on to this post, I also get a message saying 'Network unstable' and I can see above the live stream picture(when I can get one) the KB's figure constantly changing, ranging from 0 to 375Kb's. Not sure what this means if anything or what to do about it as my wifi is rock solid everwhere I test it including infront of the doorbell.

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#1
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5 Reply
Re:TAPO D235 constantly going offline
Monday

  @AllanRob 

 

Verify what kind of disconnection the doorbell experiences, then refer to the corresponding suggestions here for troubleshooting. Cannot use the Tapo app to control my smart devices​​​​​​​

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
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#2
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Re:TAPO D235 constantly going offline
Monday
Hi Wayne-TP, Thanks for taking the time to reply. Not sure what you mean by verifying what kind of disconnection I have other than what the actual app tells me as I stated and the link you sent me to only tells me to do what I already have i.e. make sure I have a strong and good quality signal which I have with the router within a metre of the doorbell. The doorbell has the latest updates as it was only just initialised and updated recently. All this is in the post and I can't see anything on the page where you directed me that goes further than I already have.
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#3
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Re:TAPO D235 constantly going offline
Tuesday - last edited Tuesday

  @AllanRob 

 

What's the led status of the doorbell when problem happens? Do you see the doorbell show offline in the app? Or does it show online but fail to load the live stream? Any error message?

 

What's the hardware and firmware version of the doorbell?

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
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Re:TAPO D235 constantly going offline
Tuesday

  @Wayne-TP Hi Wayne,

 

Firmware 1.1.16

Hardware 1.0

 

Led not showing on doorbell

Error messages ...all in app....Doorbell offline, Device unreachable, network is unstable at the moment please try again later.

Have rebooted numerous times and have changed source of wifi signal three times. 

 

When I try the doorbell it rings and when I check the app sometimes its fine and working as it should be and other times up come the error mesages ..randomly in any order and at any time. And at all times the wifi signal is fine. I have spent more time in the last week standing on the doorstep testing wifi signals than is good for me and my neighbours are starting to ask questions of my sanity.

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#5
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Re:TAPO D235 constantly going offline
Yesterday

  @AllanRob 

 

Is doorbell's status led set to Off? You can re-enable it in the doorbell settings, device's led status is a useful factor to determine the current state of the smart device. 

 

Typically, there are three situations in disconnection issues: device disconnected from cloud (local only), disconnected from wifi, app connection issue (device is online but the app cannot control the it). 

 

Do you see the doorbell online (and able to watch it) in the app when the phone connects to the same local wifi network? Turn off cellular data, and disable VPN, ad-blocker apps and other relevant apps if any. 

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
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#6
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