Tapo C325WB does not send motion events via ONVIF

Tapo C325WB does not send motion events via ONVIF

Tapo C325WB does not send motion events via ONVIF
Tapo C325WB does not send motion events via ONVIF
Wednesday - last edited Wednesday
Model: Tapo C325WB  
Hardware Version: V1
Firmware Version: 1.2.4 Build 240822 Rel. 58658n

Hello,

 

My new Tapo C325WB camera fails to work on ONVIF as regards the events sending feature, with various software NVRs including Qnap QVR Elite (which I mainly use) and also with ODM 2.2.250.

 

RTSP works fine, I can see the live stream in VLC and other software. 
 
I can configure the camera in various NVR software systems, including QVR Elite which also detects it automatically. The software can connect to it, and can set stream quality properties, etc. 
 
However, no motion event is received by the NVR software at all, although events are generated and sent to the official Tapo mobile app. 
 
I have an older Tapo camera (C210) that works just fine with the same system. Also, all my IMOU cameras work, only this Tapo C325WB fails to actually provide ONVIF functionality for any detection events.
 
Using the ODM (ONVIF Device Manager) on Windows, the camera is detected, all information is retrieved, but when entering the Events section it throws an error: "Error during event subscription: The remote server returned an unexpected response: (400) Bad Request." See the screenshot below.
 
It seems the ONVIF implementation for event subscription (I assume PullPoint) is faulty and somehow returnes an error for ONVIF requests that work with other cameras including some made by TP-Link.
 
Please provide a fix, as for me ONVIF is essential and is one of the main reasons I bought this camera (the other being the low light sensor).
 
Below, a screenshot of the ODM tool.
 
Thanks,
Dan
 
 
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3 Reply
Re:Tapo C325WB does not send motion events via ONVIF
Thursday

  @greencfg 

Hi,
In this case, please refer to the instructions below to collect the camera log for further analysis.
How to get the log of Tapo Camera
Best Regards

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Re:Tapo C325WB does not send motion events via ONVIF
Thursday - last edited Thursday

  @Solla-topee Hello, 

 

Thank you for your answer! 

 

I already have a log file, because I tried to see whether I can figure out what is happening. I put it on Google Drive, as the forum does not let me attach it here even if I changed the extension. You can find it here: https://drive.google.com/file/d/1fyAdiXVMKRmzZUBoqkeAK8gbm3th-jX5/view?usp=drive_link

 

Dan

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#3
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Re:Tapo C325WB does not send motion events via ONVIF
Friday

  @greencfg 

Hi,

I have escalated your case to our tech team, and they will contact you via email to further assist you. Please wait patiently.

Best Regards

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