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False detections

False detections

False detections
False detections
a week ago
Tags: #Firmware #Motion Detection
Model: Tapo D235  
Hardware Version: V1
Firmware Version: 1.1.16 Build 250128 Rel.48497n

Hi, since the last firmware update on my D235 video door bell the movement detection has suffered regular night time false alarms for no apparent reason, I have reduced the sensitivity to 1 but it hasn't made any difference, when it happens the detection box takes up nearly all of the screen for a split second, unfortunately the detection box is not being saved to the downloaded file so little point in attaching it to this. It was working fine prior to update.

Any suggestions greatly appreciated?

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#1
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4 Reply
Re:False detections
Thursday

  @Osram 

 

Please make screen recording and provide some videos, i can help to check it. *Upload videos to your personal drive or video website like YouTube, then share the link here or send to me privately through a message. 

 

Is the doorbell hardwired or battery-powered?

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#2
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Re:False detections
Thursday

  @Wayne-TP Hi Wayne, Link to picture and video as requested:-

 

https://1drv.ms/f/c/044459562a1b17ab/EryqCbCpImRDofiWwcHlcgABLZmzLVVMjt0qrV6IfTQYmg?e=NcQD1u

 

The D235 is hard wired, I have also included a screen grab of my detection zones.

 

Thanks for your help.

 

Regards

 

Osram

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#3
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Re:False detections
Friday

  @Osram 

 

Are all the false detections triggered by motion detection? I think it is likely caused by the flashing lights on the car. Please try to update the activity zone of the motion detection to exclude the area where the vehicle (the light) is located, then observe whether the issue persists.

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#4
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Re:False detections
8 hours ago

  @Wayne-TP

 

Hi Wayne,

 

Yes all of the false detections are flaged as motion. I have moved the detection zones as advaised, I assume you mean the red flashing alarm light on the vehicle dash? Having monitored the triggers for the last few days and nights I can confirm that the false detections are still happening, mainly at night with the occasional one during daylight hours. As previously advised this has only started since the last firmware update, the vehicle has been typically parked in this spot since we moved here 1.5 years ago. What is strange is that when the detection is false the orange detection zone always takes up the same right 80 pecent or so of the screen. I am going to put some tape over the flashing alarm light to totally rule it out, and will let you know if that fixes the issue.

 

Regards

 

Kevin

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#5
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Replies: 4

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Firmware Motion Detection
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