Home Mode and Away Mode not completing settings on all cameras
Hello Forum,
Since a few days, the Home and Away Mode buttons fails to update all cameras.
Rebooted cameras, remove power for 10 minutes, removed/added to Home/Away mode, etc, nothing works.
Tried changing some seetings, only works (config can be applied) if I change to "Private" for the specific cameras that fails
Tapo App v3.9.522
Any tips? Thanks for your help!!!
KR,
Joan
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Hi All,
We have released a new Tapo app that solves the reported issue. We suggest uninstalling and reinstalling the latest Tapo app if you encounter the same issue.
Best Regards
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@JoanPujol Yes I have the same problem. I own 2 C325 and also have 3 C320WS. Sometimes I get the confirmation that the settings have been applied for all cameras but when
I go back to check if the settings were correctly apllied, it fails to appliy all settings correctly. This occur only for when "Set for Each" in detection zones. This is annoying because I use "Home and Away Mode" many times a day.
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Hi,
1. Do you have a problem applying the Home/Away mode settings for Tapo C325WB only? Can you control the Tapo C325WB on the Tapo app locally and remotely?
2. Could you please send us a video showing the reported issue?
3. Please attempt to reproduce the issue and follow the instructions below to send us the Tapo app logs.
How to get the log of the Tapo app
Additionally, please provide the date and time when you reproduce the issue, and let me know if you have sent us the app logs.
Best Regards
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Hi @SergeL , thanks for the tip, it works!!!
Removed the "Set for Each" and now I can apply the Home and Away settings.
I'm using "Set for Each" since a while... camera FWs are the same... not sure what changed
SergeL wrote
@JoanPujol Yes I have the same problem. I own 2 C325 and also have 3 C320WS. Sometimes I get the confirmation that the settings have been applied for all cameras but when
I go back to check if the settings were correctly apllied, it fails to appliy all settings correctly. This occur only for when "Set for Each" in detection zones. This is annoying because I use "Home and Away Mode" many times a day.
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Hi @Solla-topee , thanks for reaching!!
1. Yes, only for those cameras, I have 5. And yes, no problem controlling the cameras locally and remotely. I can change any setting. The problem arise when using the Home and Away with the option "Set for Each". Cameras having that setting enabled on the home/away setting fails when applying the mode.
2. On the screenshot you will notice some of the cameras failed. 3 devices are now configured as Away, 2 devices were not able to complete the config.
3. Reproduced just now, 03/21 around 8:20 EST, sent logs by email. [TKID250345345] RE: 【Tapo Support】Tapo C325WB HW:1.0 APP:3.9.522
KR,
Joan
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Hi,
I have escalated your case to our tech team, and they will contact you via email to further assist you. Please wait patiently.
Best Regards
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Hi All,
We have released a new Tapo app that solves the reported issue. We suggest uninstalling and reinstalling the latest Tapo app if you encounter the same issue.
Best Regards
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