Home and Away mode are not applied correctly in Tapo app
I have been having some trouble with the app when I try to activate "Home and Away Mode". Basically, I can not use "set for each" detection zones or It returns a message saying it cannot complete the settings. I have tried 2 different cell phones and a tablet and I can replicate the issue.
Can anyone help with with this?
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Hi,
Thank you for sharing your experience.
We have released the new Tapo app to solve the issue. You can try to uninstall the Tapo Trial app and go to Google Play to download and install the latest Tapo app.
Best Regards
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Hi,
I did a test on our end, and there is no problem applying the Home/Away mode settings even if the camera's detection zone is selected "set for each".
In your case, please help confirm the following information for further analysis.
1. Please ensure your Tapo app is up to date. If not, uninstall the Tapo app and reinstall it for a try.
2. Please ensure your cameras are working fine and can be managed locally and remotely.
3. Can you send us a video showing the reported issue? You can upload the video to your cloud server(such as Google Drive), generate a link to download it and send me(@Solla-topee) the link via a private message.
Best Regards
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@Solla-topee I am pretty sure this is a bug because only the C325 do it. I have 3 C320WS camera that are not affected by this trouble. I am sending 2 videos for you.
Thank you.
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Hi,
1. Could you please approve our access request? I would like to watch the provided video recordings. Thank you!
2. Please attempt to reproduce the issue and follow the instructions below to send us the Tapo app logs.
How to get the log of the Tapo app
Additionally, please provide the date and time when you reproduce the issue, and let me know if you have sent us the app logs.
Best Regards
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Hi,
I have escalated your case to our tech team, and they will contact you via email to further assist you. Please wait patiently.
Best Regards
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@Solla-topee I just want to thank everybody involved in this fix.
I can now confirm that Tapo Trial version 3.9.523 has fixed this problem.
Thanks again!
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Hi,
Thank you for sharing your experience.
We have released the new Tapo app to solve the issue. You can try to uninstall the Tapo Trial app and go to Google Play to download and install the latest Tapo app.
Best Regards
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