T110 delayed updates but automation works fine

T110 delayed updates but automation works fine

T110 delayed updates but automation works fine
T110 delayed updates but automation works fine
3 weeks ago
Model: Tapo T110  
Hardware Version: V1
Firmware Version: 1.9.0 Build 230704 Rel. 154531

T110 sensor connected to an H100 hub, HW 1.0, FW 1.5.23 Build 241106 Rel. 093525. Connection is good RF wise.

 

Sensor used to detect a garage door opening, which causes the hub to sound an alarm. This works instantly and reliably every time

 

But the app (both on Android and iOS) takes an excessive time to refresh the screen icon and status. Android is slow at around ten seconds (or worse), while iOS can take up to thirty seconds or worse.

 

A secondary problem that only happens on iOS is that if door opening and closing happen on the same minute, they are sorted wrong in the summary event log but correctly in the expanded log view.

 

 

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#1
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Re:T110 delayed updates but automation works fine
2 weeks ago
Before anybody asks, my Ipad app version is 3.9.505
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#2
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Re:T110 delayed updates but automation works fine
2 weeks ago

  @AGA001 

 

App loading time can be affected by the operating state and network condition of the mobile device. Make sure your phone has stable network connection. When using the Tapo app, disable VPN, ad-blocker, or other related apps if any. 

 

Restart the phone and make tests under different networks, e.g. home wifi and cellular data. If your network services are all from the same provider, try to test whether this situation exists when using network services from other providers, for example, use the wifi from a cafe, restaurant, or company.

 

As for the event log issue on the iOS app, where is the summary event log you mentioned? The 'expanded log', I guess it is the event log on the sensor's device page? Please share some screenshots here.

 

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Re:T110 delayed updates but automation works fine
2 weeks ago

  @Wayne-TP No cellular or VPN connection involved. All testing done on a high performing LAN.

 

The delay is only noticed if I wait for the status to change on the iPad screen. But the hub beeps immediately, and if I click on the sensor icon right after opening or closing, the status shown is correct. I interpret this to mean that the app knows about the change, but delays a long time before refreshing the screen, unless specifically interrogated.

 

I am unable to reproduce the sorting problem today, but I am enclosing the screen shots in case you wish to investigate. Frankly, not important.

 

These are the "summary" and the "expanded" logs (my terminology).

 

I wish that the language used could differ from the default iPad language, as some of the translations are confusing.

 

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Re:T110 delayed updates but automation works fine
2 weeks ago

  @AGA001 

 

Further to all above, I have verified that the door open/close notification arrives almost instantly and unfailingly to the app, just as it does to the hub. I believe this is proof that the comms network and the hub do their job and that the app is made aware of the change in sensor status. The only thing that gets seriousy delayed (sometimes over thirty seconds) is the presentation on the iPad (or Android) screen, unless specifically interrogated.

 

Hope this helps.

 

 

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