@Solla-topee I have tried the below troubleshooting, please see below the outcomes. I am still not able to view the camera remotely but I am getting alerts.
1. Step 1; Ensure that the Wi-Fi or cellular network your phone is currently connected to has internet access. You can test this by opening other websites, or simply try using another phone.Ensure that the Wi-Fi or cellular network your phone is currently connected to has internet access. You can test this by opening other websites, or simply try using another phone.Yes, the phone has a good working connection. I have tried Cellular data and other wifi connections. I also tried on a different phone with whom I have shared the camera.
Step 2; Confirm the Tapo app has cellular permission (Settings -> Tapo app, ensure it is Allow WLAN & Cellular Data).Confirm the Tapo app has cellular permission (Settings -> Tapo app, ensure it is Allow WLAN & Cellular Data). I was not able to locate such a setting on my phone to check whether WLAN & Celluar data is enabled. I am using Samsung A14 running on Android 14
Step 3; Using a public DNS server may improve the connection, try changing your router's DNS server settings to 8.8.8.8Using a public DNS server may improve the connection, try changing your router's DNS server settings to 8.8.8.8. I did not try this. Am afraid changing my router to a public DNS may expose me to potential attacks. I am also not sure of the impact this will have on my other devices using the router. Please advise more on this as I am not a technical person.
See below additional information requested.
2. RSSI value = -58 (keeps on changing to -59, -60, -61)
3. Yes, I have tried using several other wifi connections that are different from the one connected to my camera, and not working.
4. Tapo app is up to date
