Three strange things happening at the same time
Early this morning the following happened:
1) The indoor C520WS, which is set to person detection only, was awakened by an unknown event, i.e. no event at all since there wasn't any movement in the room. At the same time:
2) The H200 hub played an alarm. (It shouldn't, because it's not set to play any alarm even when the C520WS detects something.); and:
3) One P110M out of the three plugged in (which are set to switch their attached lamp at the same time by voice via Alexa only) switched the connected lamp on.
What might have triggered the above all of a sudden without any apparent reason? Your cloud acting up, maybe?
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Hi,
According to the information you provided, we found that after C520WS detects a person, the H200 alarm and P110M turn on because you have set relevant entries on the Smart Action > Automation page. In this situation, the only problem is that the Tapo C520WS falsely detects the jacket as a person.
Does the Tapo C520WS false detection issue occur frequently? If it has only occurred once, it is recommended to continue to monitor the camera for some time and check if it will work fine.
Best Regards
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Hi,
1. The first phenomenon seems like the Tapo C520WS falsely detects something as a person. Does the Tapo C520WS subscribe to the Tapo Care service or has an SD card inserted to store video recordings? If so, it's suggested to check the corresponding video recording to see what causes the Tapo C520WS falsely detected.
2. It's suggested to go to the Tapo app > Smart > Automation page to double-check if there is an entry set that triggers the Hub H200 alarm when the camera detects a person. If not, H200 alarms should have nothing to do with the camera detecting event.
3. The behavior of the Tapo P110M seems to have nothing to do with Tapo C520WS. It's suggested to check if it happens every time when the Tapo C520WS detects a person. If not, the plug's behavior may not be related to the camera, but to other settings. You may try resetting the plug and reconfiguring it, setting a different device name, configuring the advanced features based on your needs, such as working with Alexa, and seeing if it works as expected.
Best Regards
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You: "Does the Tapo C520WS subscribe to the Tapo Care service or has an SD card inserted to store video recordings?
Me: SD card inserted.
You: "If so, it's suggested to check the corresponding video recording to see what causes the Tapo C520WS falsely detected."
Me: I watched the video, and as reported in my first message nothing caused the detection (no people in the room, no changes whatsoever).
You: "The behavior of the Tapo P110M seems to have nothing to do with Tapo C520WS. It's suggested to check if it happens every time when the Tapo C520WS detects a person."
Me: The P110Ms have no association with the C520WS, nor with any other TAPO devices. They are being managed only by voice control through Alexa, switching on all three of them with a single command. And, it's the first time that any of them got activated by a camera.
In my opinion, since the three events described in my first message happened exactly at the same time with no apparent cause, makes me think that an external factor occured.
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Hi,
Please confirm the following information for further analysis.
1. Please send me(@Solla-topee) the Tapo C520WS and the P110M's MAC address via a private message.
2. When(date & time) did the camera falsely detects something? Can you send me the camera's Detection feature settings pages and the corresponding detection video recording?
You can upload the video and the pictures of the camera's Detection feature to your cloud server(such as Google Drive), generate a link to download them, and send me the link via a private message.
Best Regards
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Hi，
The links to the video and to the picture are the same, and I can only see the picture of the camera's Detection page, can you send me the link to the video via a private message?
When(date & time) did the reported issue happen?
Best Regards
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Hi,
According to the information you provided, we found that after C520WS detects a person, the H200 alarm and P110M turn on because you have set relevant entries on the Smart Action > Automation page. In this situation, the only problem is that the Tapo C520WS falsely detects the jacket as a person.
Does the Tapo C520WS false detection issue occur frequently? If it has only occurred once, it is recommended to continue to monitor the camera for some time and check if it will work fine.
Best Regards
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You are right! I apologize for not checking my settings properly before opening this post and wasting your time.
As for the false detection, no, this is the first time the C520WS has had an issue like this. In winter, I place my jacket on that chair every night before bed, and the fact that it has only happened once so far makes me hope it was just a rare coincidence.
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Hi,
It's suggested to keep monitoring the camera for some time and feel free to reply if you need further assistance.
Best Regards
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