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Doorbell Ringtone keeps resetting to Jingle Bells!

Andy1503

Saturday - last edited Yesterday

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Doorbell Ringtone keeps resetting to Jingle Bells!

Saturday - last edited Yesterday

Model: Tapo D230S1

Hardware Version: V1

Firmware Version: 1.2.0 Build 20241223 rel 68004

Hi,

I have a TAPO D230S1 doorbell with a 57CA Hub. Whatever I set the ringtone to, it keeps playing Jingle Bells (Doorbell Ring 1) - if I select Play Ringtone in the app, it plays the correct one, but when the doorbell is pressed it defaults to Jingle Bells and at a loud volume. This may be enjoyable at Xmas, but is very irritating and embarrassing now!

I have tried rebooting the hub, but to no effect.

any ideas?

Thanks

Andy

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Andy1503

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Saturday - last edited Yesterday

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Re:Doorbell Ringtone keeps resetting to Jingle Bells!-Solution

Saturday - last edited Yesterday

Hi again - I have now seen another thread that was identical to mine and have solved the issue. Essentially, you have to set the doorbell ringtone through the doorbell device settings, not the hub device settings.

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Wayne-TP

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Re:Doorbell Ringtone keeps resetting to Jingle Bells!-Solution

Yesterday - last edited Yesterday

@Noobsauce

Check this article. What to do if Tapo H200 hub keeps ringing when Tapo doorbell D230 is pressed?

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Andy1503

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Re:Doorbell Ringtone keeps resetting to Jingle Bells!-Solution

Saturday - last edited Yesterday

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Noobsauce

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Re:Doorbell Ringtone keeps resetting to Jingle Bells!

Saturday - last edited Saturday

@Andy1503

suppose to change it here, but i do not have the menu to change, toggling the ring connected hub doesnt work, suppose to have another set of menu appearing. The new firmware update gloriously screw up my devices,