This Article Applies To

Tapo C410 V1.0 - Firmware 1.0.23 Build 241119 Rel.59219n

Tapo C425 V1.20 - Firmware 1.2.23 Build 241119 Rel.70306n or 1.2.24 Build 250103 Rel.70731n

Description

When the above camera model is installed in a mesh WiFi network, it may experience disconnection issues, such as:

• WiFi disconnection - disconnecting from WiFi or switching connection between different mesh access points (AP) 

or

• Cloud disconnection - the camera disconnects from the cloud and cannot be accessed remotely (local only). The camera's led indicator usually turns to solid orange in this state. 

Workaround

The R&D team will continue to optimize camera's connection performance in the mesh network. 

Meanwhile, a beta firmware with relevant modifications is available to enhance camera connection in a mesh WiFi network. If you would like to try the beta firmware, refer to the guidance below. 

How to Apply Beta Firmware

Send a private message to @Wayne-TP  or @Solla-topee  with the following information.

1. Model and Mac address of the camera
2. Model of your router
3. Brief description of the problem, share more details if you observed anything noticeable or patterned phenomenons.

Before the Upgrade

(1) Please be sure you have read the Beta Test Agreement before upgrading the Pre-release firmware!

(2) How to update the firmware of the Tapo devices on the Tapo App

(3) Firmware downgrade is not supported. When a new official version is released, updating it will overwrite the beta version.