C210 does not show any motion detection on playback

C210 does not show any motion detection on playback

C210 does not show any motion detection on playback
C210 does not show any motion detection on playback
Tuesday
Model: Tapo C210  
Hardware Version: V1
Firmware Version: 1.3.14

C210 does not show any motion detection on playbacks. Also missing footage (like a minute) in every hour. I have received notification of motion detection but it cannot show on playbacks.

 

I have already reset or restart the device but not helping. 

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#1
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Re:C210 does not show any motion detection on playback
Tuesday

  @hopkins_vvvvv 

Hi,
  1. Please go to the camera's Device Settings > Storage & Recording > Recording Schedule page and send us a picture of this page.
  2. What's the model number, format, and capacity of the inserted SD card? Please try to remove the SD card from the camera, insert it again, and check if it helps.
  3. You can also try to format the SD card on the Tapo app and check if it will solve the reported issue.
Best Regards

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#2
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