Tapo C225 v2 Notifications stop working
Tapo C225 v2 Notifications stop working
Notifications from any detection just not working.
already checked about all settings. Please help ASAP. cause i have to get noti for my baby tracking.
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I've noticed the same issue with this newer/Beta firmware v.1.1.0 (official firmware release is v.1.0.11). I think you'll have to wait for official support to either release a newer version or provide instructions if it's possible to downgrade.
I was hoping there was an official discussion thread/forum where the beta firmware/software discussions could be had.
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Hi,
You can refer to the instructions below to troubleshoot if the notification feature is not working.
What to do if I can't receive notifications with the Tapo Cam or have a delayed notification
If the problem remains, please confirm the following information.
1. Please go to the camera's Device Settings > Detection page and send me a picture of this page.
2. Please go to the camera's Device Settings > Notification page and send me a picture of this page.
3. Can you receive a notification on the Tapo app > Home tab > Bell icon > your camera page when it detects an event?
4. If the Alarm feature on the camera is enabled, please confirm if the camera will alarm when it detects events.
Best Regards
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@Solla-topee alarm working when enabled,
have no notifications of this camera in bell icon.
Detection setting have no customize zone and enable motion and baby cry.
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I've tried the troubleshooting steps already without any improvement. I even reconfigured the detection to "set for all” vs. ”set for each” with defined zones.
My configuration also hadn't changed when the notifications stopped working. What did change was the firmware was updated to the new beta v.1.1.0 (as I had requested).
Notifications are NOT reported in the app (Bell icon) either.
Detection is working as the camera does record events (motion, person, pet) accordingly. However, Dog Bark detection doesn't seem to be detected anymore even at the highest sensitivity setting - on the previous official firmware v.1.0.11, dog barking detection seemed too sensitive and would trigger falsely on some noises.
Alarm feature does work as intended.
The only other change I've noticed with the latest beta firmware v.1.1.0 is the motion tracking feature seems much more sensitive/aggressive.
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Hi,
Thank you for the detailed information. In this case, please refer to the instructions below to collect the camera log, and let me know if you have the camera log collected.
How to get the log of Tapo Camera
In addition, please confirm whether the audio quality issue reported initially has been resolved after upgrading the firmware.
Best Regards
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I also have a log available.
I've also encountered another error with this firmware - when trying the "Talk" feature, the camera video disconnects and reports a congested WiFi and recommends setting to LQ. Switch to LQ sets the resolution to 720p, but the camera feed still doesn't return. Playback of stored videos and pan functions are also not possible. I can enable/disable privacy mode, but still no picture or functions. I can send a reboot camera command which then returns everything to working/normal again. @DoT-ReversE can you confirm if you experience the same issue?
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Hi,
Could you please send us the camera's Notification and Detection page for a check?
Best Regards
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Hi,
I have escalated your case to our tech team, and they will contact you via email to further assist you. Please wait patiently.
Best Regards
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