NC450 cant connect to cloud
Cant turn on the remote control option in the app, and has "local only" on the feed. When I tried to view the camera using my mobile data, it would not connect and has offline labeled on the feed.
I've tried to open the IP address of the camera on a web browser but it would not connect.
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Hi,
Please refer to Steps 1 & 2 in the attached instructions to check if you can log in to the web UI of the NC450. (If you have changed the login username and password, please use the new account to log in to the web UI rather than admin/admin.)
On the web UI > Basic > Cloud Settings page, you can bind the camera to your TP-Link account for remote control.
Best Regards
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Hi, I was able to log in into web ui of the IP address of the camera, and followed the instructions after. But it wont let me register my TP account and gives me a prompt that says shared screenshot even though i am connected to the net.
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Hi,
Is your camera connected to the router by an ethernet cable or Wi-Fi? Please confirm if the internet from the router is working.
If so, check if there are special settings, such as VPN, Firewall rules, access control rules, etc., on the router that may block the camera from going to the internet.
Best Regards
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Hi, I have tried to connect it via both ethernet and WiFi and both succesfully connect to the net. Im not sure but when I check the IP address of my camera and IP address of my phone where the app is installed, they are different. Would that possibly be a factor as well?
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Hi,
It's correct that the phone and the camera have different IP addresses, but the IP addresses should be assigned by the front router.
You may try to factory reset the camera, remove it from the tpCamera app, and then refer to the instructions below to set up the camera via the tpCamera app after you log into the app with your TP-Link account.
How to set up a cloud camera with the tpCamera APP
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