RMA Procedure - What a Joke
RMA Procedure - What a Joke
I had to send the H200 Hub back under warranty. The instructions/procedure is not clear, but it takes over 48 hours to get a response by email.
On top of this, the bot or whatever responds to emails doesn’t actually read what was written in them, nor, it seems, do they know what their own RMA procures state.
I was instructed on then RMA page to send the PSU back with the faulty item. Of course, when the faulty item was eventually replaced, over two weeks later, there was no PSU in the package.
This is where absent care for the customer ends up. They just don't actually care.
Now, I'm waiting for an actual human with an IQ greater that their shoe size to respond to my email with a proper solution to the problem they created.
Pathetic.
