KC110 stopped recording to cloud

KC110 stopped recording to cloud

KC110 stopped recording to cloud
KC110 stopped recording to cloud
a week ago - last edited a week ago
Model: KC110  
Hardware Version: V1
Firmware Version: 2.3.6

My camera stopped recording activities to the cloud a few weeks ago. Prior to that it was working fine.

I can access the phone on the Kasa app for live coverage.

I have an active Kasa Care account. 

When I turn the camera on, for security, and motion is detected it does not message me nor record the action even though I have made sure that the relevant settings are on.

I have removed and then reinstalled the camera to the Kasa App, which didn't fix the problem.

I then uninstalled and reloaded the app to my phone so that I was sure I had the latest version.

Finally, I linked it to the Tapo app but I ran into the same problem, motion is detected but no warnings sent, nor action recorded.

 

I am out of ideas on how to fix this. Anyone have any suggestions?

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#1
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Re:KC110 stopped recording to cloud-Solution
a week ago - last edited a week ago

  @birridindi  PROBLEM SOLVED.

 

It seems that it may have been a problem with my NBN box. I had re-booted my phone, router, etc., but not the NBN box for our fixed wireless NBN connection.

A power outage that we had earlier this evening did the job for me and the camera now is recording to the cloud and notifying me of any activity. 

 

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Re:KC110 stopped recording to cloud-Solution
a week ago - last edited a week ago

  @birridindi  PROBLEM SOLVED.

 

It seems that it may have been a problem with my NBN box. I had re-booted my phone, router, etc., but not the NBN box for our fixed wireless NBN connection.

A power outage that we had earlier this evening did the job for me and the camera now is recording to the cloud and notifying me of any activity. 

 

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#2
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Re:KC110 stopped recording to cloud
a week ago

  @birridindi  Thank you for sharing your experience. yes

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