C520WS camera rotation issue

C520WS camera rotation issue

C520WS camera rotation issue
C520WS camera rotation issue
3 weeks ago
Model: Tapo C520WS  
Hardware Version: V2
Firmware Version: 1.0.3

Camera is having restrictive movement while rotating it. There seems to be like its bearings or something has gone bad so it is unable to freely rotate everywhere. It's been only a week or two since purchase. Have tried the following things-

 

1) Pan&Tilt correction.

2) Rebooting camera

3) Resetting camera

4) Disconnecting from power supply and reconnecting after 10 or so minutes.

 

 Noticed this as the camera was at weird angle and could not come back to the viewpoint defined by me. I believe I have a defective piece and it would need replacement.

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#1
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2 Reply
Re:C520WS camera rotation issue
3 weeks ago

  @Schweiny 

 

I'm also facing this issue. Just bought the device yesterday.

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#2
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Re:C520WS camera rotation issue
a week ago

  @Schweiny    @ShahrukhS  

Hi,
1. Could you please send us a video showing the reported issue? You can upload the video to your cloud server(such as Google Drive), generate a link to download it, and send me(@Solla-topee) the link via a private message.

2. After you tap Pan & Tilt correction to correct the camera, are you able to go to the viewpoint defined by you?


Best Regards

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#3
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