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Tapo C425 disconnecting from network

SimonGibbins

2025-01-25 17:56:08 - last edited a week ago

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Registered: 2025-01-25

Tapo C425 disconnecting from network

2025-01-25 17:56:08 - last edited a week ago

Tags: #Device Connectivity

Model: Tapo C425 KIT Deco X50-5G

Hardware Version: V1

Firmware Version: 1.2.23

My c425 keeps showing as offline despite having a signal strength of-48 RSSI.

i have 2 other Tapo cameras connected to the same TP Link Mesh Network, they are connected to a dedicated IOT Network and connected in 2.4ghz.
My network is a TP link deco mesh system which is connected to a Starlink network which generally operated at 200meg down and about 20 up.

None of the other cameras connected to the network are affected. (Another C425 and a C520WS.

Please help

rgds Simon

1 Accepted Solution

Wayne-TP

3 weeks ago - last edited a week ago

Posts: 4601

Helpful: 821

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Registered: 2020-06-23

Re:Tapo C425 disconnecting from network-Solution

3 weeks ago - last edited a week ago

@SimonGibbins

Verify whether it is a Wi-Fi or cloud connection issue first. You can do it by checking the connected client list in the Deco app.

If the camera is still connected to the wifi when showing offline in the Tapo app, it's probably a cloud disconnection issue. In such cases, you should be able to watch and manage the camera when your phone connects to the same Wi-Fi network as the camera.

Check here for detailed troubleshooting instructions. What should I do if I can't view the Tapo camera?

▶ Landscape Mode - Tapo App for Pad ▶ Share Your Pet Story. Win Free Tapo Care! ▶ Smart Action 2.0 Explore and meet the next level home automation.

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SimonGibbins

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3 weeks ago

Posts: 2

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Registered: 2025-01-25

Re:Tapo C425 disconnecting from network

3 weeks ago

@Wayne-TP

I have 2 C425's and both are now doing it. Currently one is showing offline the other just won't connect. The one that won't connect is attached to the network the other is not on the network.

i have a third Tapo camera on the same network that is fine, surely a cloud connection error would affect them all?

I have them on a dedicated IOT network so it is hard to check if I can see them locally but this kinda defeats the object of having them.

Tapo customer services are quite hard to deal with but if they won't work I nedd to return them and think about another brand.

Wayne-TP

3 weeks ago

Posts: 4601

Helpful: 821

Solutions: 1358

Stories: 12

Registered: 2020-06-23

Re:Tapo C425 disconnecting from network

3 weeks ago

@SimonGibbins

Try to disable the mesh technology for the camera in the Deco app, see if that helps.

Regarding the device that remains connected to the WiFi, could you please check if it is still linked to the deco unit it commonly connected to previously, or if it has instead connected to a more distant deco unit?

▶ Landscape Mode - Tapo App for Pad ▶ Share Your Pet Story. Win Free Tapo Care! ▶ Smart Action 2.0 Explore and meet the next level home automation.

Tapo C425 disconnecting from network

Tapo C425 disconnecting from network

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