Bought x12 C425 cameras for 2 locations in different countries. Both set ups connected to TPlink AXE5400 Pro Mesh 6E WiFi. I have 100% uninterrupted reporting from other live data systems on the same network eg Fronius Invertor. On my mobile device it is showing 9 devices offline across the 2 locations and they are all connected to the Deco WiFi with solid 3 green bars. 

Q1 On my wife’s phone it shows in one location 5 on and 2 offline, on my phone all offline. Identical phones, same versions, same updates, even the same login …. Why is this?

Q2 currently 9 are offline across both locations other devices are happily reporting seamlessly. There is nothing I can do apart from switch off and on I have tried every bit of feedback. Do I just throw them in the bin and publish online feedback or does this get fixed? 

I want a simple system that works. My user experience is terrible I don’t wish long protracted IT analysis and time wasting ….. what is your plan?