Tapo C520WS - Video freezes after 2 sec / Playback & Download
Tapo C520WS - Video freezes after 2 sec / Playback & Download

Hello everyone,
I'm experiencing a bizarre issue with my 4 cameras. All of them, connected via a mix of wired (3) and WiFi (1), suddenly started exhibiting the same problem:
- Using Tapo app,when I play videos under [Playback and Download] it starts for 1-2 seconds, then freeze for 2 seconds, then fast-forward to the end.
Here are the details:
- Camera model: [Tapo C520WS]
- Connection: 3 cameras via network cable to a network switch, then to the internet router; 1 camera via WiFi
- Internet: 50Mbps download, 20Mbps upload fiber to premise (stable, no changes)
- Firmware: Updated on all cameras
- I use Tapo care saving on the could not on SD card for all of the cameras.
- Recording at 2K quality
- Restarted cameras, switch, and router multiple times
Interestingly, about 2 out of 10 videos download normally, while the rest exhibit the issue.
The cameras were working fine for at least 2 months before this sudden issue arose. I've tried troubleshooting, but I'm stumped.
Has anyone encountered a similar issue? Any suggestions or solutions would be greatly appreciated!
Thanks in advance for your help
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@MattZze Hi, the new firmware has been pushed to your camera, please update it via the Tapo app and check if it helps.
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@Solla-topee this firmware update helped fix the issue, now the video is recorded correctly and smoothly, without lags and freeze effects, thank you!
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